Not many people like to defend teachers, it seems, when schools are forced to close because of extreme weather. However, I’d like to point out something that many parents don’t seem to take into account. When we send our little darlings to school we expect them to be looked after and cared for as if […]
Please don’t shout at your child’s teachers because the school is closed Read More »
Apparently this is day of the year upon which the most number of people normally pull a sickie: pretending to be ill for sake of not having to face the trawl to work. Now I don’t want to comment about whether people are honest or not but many of us can quite readily work from
Can the snow start a workplace and telecommuting revolution? Read More »
It seems that even Microsoft are feeling the credit crunch with the announcement last week of a cut of 5% of its workforce (about 5,000 jobs). Sales of their Windows operating system were considerably below expectation. This is partially due to a drop in PC sales but also because consumers are buying more Netbooks, on
Even Microsoft are feeling the pinch but is there more to it? Read More »
Just watched Barack Obama’s inauguration speech and I have to confess that I’m very inspired. I found it quite humbling to be able to watch history in the making. I’m very glad to have heard him speak about the economic and also the environmental work to be done. It was great to hear him speak
Episode 44: A New Hope Read More »
PLEASE READ THE UPDATES BELOW THE LETTER (LATEST UPDATE MARCH 2025) A few weeks ago I bought a Christmas gift over the internet. The company I bought it from is based in Israel. I paid for the goods including shipping charges without a problem. About 10 days later I received the gift via Federal Express
I beat Federal Express – the implications are potentially big Read More »
Having to write an apology letter or apology email to a client? Then read on… I regularly buy books from a company called Packt Publishing (www.packtpub.com) and last week I realised that I hadn’t receive a book I’d ordered at the end of September. So, I visited their website and filled in the contact form
How to write an apology email to a customer Read More »
Well it took a bit of doing (3 messages and a threat to tell everyone on my email list about them) but I finally got telivo.com to capitulate and allow me to change a .com domain setting online, rather than having to write a letter. The worst thing is that it saddens me to find
Finally got a result from Telivo Read More »
Well I gave them a chance to respond and telivo.com have, thus far, ignored my last 2 attempts to contact them through their ‘contact’ page on their website. They certainly don’t make it easy. Can you imagine what potential buyers would think if this was the kind of customer service responsiveness that you gave your
Still no joy from telivo.com about transferring a domain Read More »
Imagine my surprise when I wanted to transfer a domain from a registration company to my new hosting company and was informed by their website that I had to put the request in writing. I have to admit that I nearly fell off my chair with incredulity. I mean, how on earth can a web
an internet company wants me to write to them – on paper – how backwards is that? Read More »
A friend of mine, Nick Laight, publishes a great regular email on how to make money. His latest gives an excellent real-life example of how businesses can easily improve their customer service. I enjoyed the story so much that Nick has kindly given his permission for me to publish it here: Dear Karl You might recall I
How to improve your customer service Read More »
Well, here it is – my newly designed and developed website. Leave a comment and let me know what you think. Building the site wasn’t too challenging. What took so long was working out how to import this year’s entries into my blog into my new website. This involved exporting from Blogger into WordPress and
new website and new directions? Read More »
Well this post has little to do with business apart from the fact that many of my business colleagues have sponsored me. On Sunday 7th September 2008 I took part in and completed the Palace to Palace bike ride to raise funds and awareness for the Prince’s Trust and the great work that it does. I’ve
Jelly legs and a numb bum Read More »
